The goal of JanaiNicole.com is to provide a wide selection of handbags products. We will make every attempt to process your order in the same day the order is placed. Our normal order processing time is between 3-5 business days. Delays may occur for products on back order, in limited availability. Orders placed on weekends or holidays are processed on the next business day.
Shipping is done by either UPS or FedEx. Shipping cost is calculated based on weight of the item(s) or size of box(es).
Shipments that are refused or undeliverable will be subject to a restocking fee of 25%, in addition to applicable shipping, transaction and insurance fees. Any shipments returned "REFUSED" for any reason will be permanently dropped as a customer and no further shipments or orders will be made.
International Customers - JanaiNicole.com ships worldwide therefore international orders are welcome. However, when placing the order, please keep in mind of the relatively high shipping cost to your location.
Note to customers in Canada: We ship Canada orders via USPS, and customs duties may be applicable. Customs duties are Canada government taxes levied on goods acquired from international trade, and as such, this tax is entirely out of our control. Please contact your local post office branch to determine if customs duties apply to your shipment, and if so, please note that you are fully responsible for paying these taxes, which will be collected by the Canada Post upon delivery.
If products have defects or damage during transit, you may return it within 5 days from the receipt of merchandise to receive credit towards next purchase or exchange. Please note that credits due to out of stock will apply towards next purchase too. You must send an email with Company info, invoice number, and reason for return/exchange prior to returning package. We do not accept used or worn products for return. We do not accept returns for products other than defect or damaged during transit. We do not accept sequined bags for return as they are very delicate items except special circumstances.
We process refunds on returned orders upon receiving and inspecting the merchandise. Original shipping costs are nonrefundable and it is the customer's responsibility to cover shipping charges back to us. We take great care in the packaging and delivery of your item, so we ask and require that the returned items are in unused and original condition with all tags and original packaging.
Refused, unclaimed or undeliverable orders are subject to a 25% restocking fee from the total invoice amount in addition to the shipping charges for both ways.
We accept exchanges only for items that are defective on arrival. In the rare event that you receive any defective items, we will exchange them with identical replacements. We cover shipping one-way (from us to you) on defective exchanges. We do not offer warranty for damages inflicted on the product after you have received it.
We reserve the right to correct any errors found in our website price list, catalog or invoice.